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Is my credit card information safe and secure when ordering? Yes, we have a completely secure merchant account system that automatically checks your credit card number and deposits the money into our bank account without anyone ever seeing your credit card number or information. How long does it take my order to get to me? Normally your order will arrive in 1-3 business Days mid-west, 3-4 business east cost 5-6 business days west cost. If you are in rural area shipping may take one day longer than normal Please note that Saturday, Sunday, and Holidays are not business days.
What are your shipping and handling fees?
NO handling fees,
shipping cost is determined upon the items selected and calculated
at check out Exchanges:
We will happily exchange any
of our products that you purchase for any reason. However,
if you are exchanging a product due to wrong product
ordered, wrong size, wrong color, wrong type, etc., or
because you are not satisfied with the product, you will be
charged our standard shipping cost for UPS Ground to have
the exchanged product shipped back to you (if you wish to
have upgraded shipping, we can do so, however, you will be
charged for that upgraded shipping cost. If a product is
being exchanged due to a manufacturers defect, we will
exchange that product for you and you will NOT be charged
for shipping it back to you via UPS ground. Return Policy: - We offer a 90-day (from the date of delivery ) money back guarantee on our self defense items. If you are not fully satisfied, you may return your order within 90 days of receipt. We only ask that you follow our guidelines when doing so. We do not pay for return shipping. All non defective returns must be unopened in the original packaging, refunds are contingent upon inspection of item (s) once we receive it. Please allow 7-10 days for processing returns. After 90 days from delivery you will be issued a store credit, minus shipping once the item are received. The cost of shipping for non defective returns will be paid by the customer. If you need to return an order, please read the following:
All non-defective returns for refund or credit will be charged a 20% restocking fee Hidden Cameras/ Nanny Cams-
All our hidden nanny cameras are special order items
and are NOT subject to cancellations or returns. Due
to the nature of this product line, returns for hidden nanny
cameras will only be accepted if the camera has a
manufacturers defect, or if it is damaged upon shipment to
the customer. In which case the product will be repaired or
replaced, and shipped back to the customer. All returns must
be authorized before product(s) are returned. All products
must be returned in the original packaging. IMPORTANT - The product(s) must be returned in resalable condition with all original packaging, accessories and accompanying literature. If we receive your product without the accompanying accessories and documentation, you will not get a refund or in store credit. If you lost something that goes with your order, you can not return it. The cost of shipping for returns will be paid by the customer, except if the item/s are determined defective the shipping will be paid by us. (a credit will be issued to your credit card or pay-pal account) * Note we will pay for the current ups ground rate only, a tracking number must be provided by the customer upon item/s return For your protection we recommend that they be shipped with tracking information and insurance*. If it is sent by postal service, use delivery confirmation and insure the package. If going by UPS you can use regular ground service. Insurance is not needed unless the shipment exceeds $100 in value. What is your Defective Merchandise Return Policy ?On most products, we will accept returns of defective product for replacement for up to 90 days after the date of the invoice. If a product has a longer warranty period, it will be indicated in the product description on our web site. The cost to ship the product back will be paid by the customer. For your protection we recommend that they be shipped with tracking information and insurance*. If it is sent by postal service, use delivery confirmation and insure the package. If going by UPS you can use regular ground service. Insurance is not needed unless the shipment exceeds $100 in value. The cost to ship the replacement product(s) back to you will be paid by us. Please test the product (s) before returning to us. * Note we will pay for the current ups ground rate only, a tracking number must be provided by the customer upon item/s return Many items shipped back to us as defective that work fine; example; doing something as simple as putting in new batteries. If an item is returned to us and found to be working the customer will have to pay return shipping charges. Also the item must not show signs of abuse or misuse and all parts and accessories must be included. What is your Address Policy? It is very important that you supply a complete and accurate address for orders. UPS charges us a $20.00 fee for an incomplete or wrong address shipped by ground and a $20.00 fee for an incomplete or wrong address shipped by air, therefore these charges will be billed to you. If you are assessed a fee it will be charged to your credit card and we will e-mail you a copy for your records. How can I contact customer service? Click this link to contact us with your questions, comments, or concerns. Emails will be handled within 2 business days. Do any of your products have special restrictions? Yes, We can not ship orders of pepper spray, stun guns or stun batons outside the United States. We do not ship pepper spray or the by any overnight service or by priority mail. How did you get started ? My wife Deena, 2 daughters and I started out just using the personal security products. Crime in our area has gone up and in discussions with friends and family, they wanted to purchase a non lethal device because they did not want to have a gun in the house. In further discussion, they wanted affordable products, but were not sure where to buy pepper spray or self defense weapons. The wheels started clicking and our home business was born. I realize that out of the thousands of web sites you have chosen our site because you are interested in protecting yourself or a loved one. Possibly, as our friends and family, you may not be sure and /or just curious about self defense gear. I'm confident that our site has something for you. Sure, I want you to buy mace pepper spray , personal protection cell phone stun gun , pocket sized TASER, or any one of our many affordable products. But more importantly, I want to you to be prepared in case you run in to one of the thugs that thinks they are entitled to the things you have worked so hard to obtain. Even Worse , attack or kill you or a loved one. A home protection personal alarm, stun master security product, or mace pepper spray may be just the thing you need to surprise the lil s.o.b and keep you off the crime stats list. We are concerned for your safety; that is why we started this web site. We are not here to cheat you out of your money. We want you to feel good about your purchases. Here are our commitments to you : Our products are 100% guaranteed. Your satisfaction is guaranteed! Whatever you purchase, examine it, try it, use it for a full 90 days. If for any reason you do not like what you get let us know and we will give you a refund, period. If we are not able to ship within that time, we will notify you by e-mail. Happy Shopping |
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